Returns & Refunds
At Mirenna, customer satisfaction is essential. To ensure fair and efficient handling, we apply a clear returns policy. This policy does not limit the rights you have under the consumer protection laws of your province or territory.
Satisfied or refunded: 30 days, free returns
You have 30 days from the date you receive your order to request a return, and returns are free. After this period, change-of-mind returns and refunds can no longer be accepted. This time limit does not apply to faulty products, which remain covered by the legal warranties that apply in your province or territory.
One free size exchange
Wrong size? Contact us within 30 days of delivery and we will send you another size free of charge (one size exchange per order, items unworn and in their original packaging).
Conditions for change-of-mind returns
- For hygiene reasons, tights must be unworn, unwashed and in the same condition as when received
- They must be returned in their original packaging
- Proof of purchase (receipt or order confirmation) is required
- Any return sent without prior authorisation will be refused
Returns procedure
Before sending any item back, please contact our customer service team at: mirennapro@gmail.com. Instructions and the return address will be sent to you once your request has been approved.
Return shipping costs
Returns are free: we cover the return shipping costs for all approved returns.
Refunds
Once your return has been received, inspected and approved, a refund is issued to your original payment method within 5–10 business days.
Faulty products
If your product is faulty, please contact us at mirennapro@gmail.com with your order number and a description or photo of the problem. We will replace or refund the product in accordance with the consumer protection laws that apply in your province or territory.
Customer service
Our team is available 24/7 at mirennapro@gmail.com.
