Privacy Policy

Mirenna operates this online store to offer you a personalised shopping experience. This Privacy Policy explains how we collect, use and disclose your personal information when you visit the store, make a purchase or contact us. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Personal information we collect

  • Contact details: name, address, billing address, shipping address, phone number, email address.
  • Order information: items viewed, added to cart, purchased, returned or exchanged, and your transaction history.
  • Payment information: processed securely by our payment providers; we never have access to your full card number.
  • Account information: username, preferences and settings if you create an account.
  • Technical information: device, browser, IP address and browsing data, collected in particular through cookies.

How we use your information

We use your information to fulfil your order (payment, shipping, tracking, returns), manage customer relations and after-sales service, personalise your shopping experience, send you marketing communications with your consent, prevent fraud and comply with our legal obligations.

Sharing your information

Your information may be disclosed to our service providers (Shopify hosting, payment, delivery, analytics, customer service), who process it on our behalf, and to authorities where required by law. The store is hosted by Shopify; to learn more about how Shopify handles your information, please see Shopify's Consumer Privacy Policy.

Cookies

We use cookies and similar technologies to run the website, measure audience and, with your consent, deliver personalised advertising. You can manage your preferences at any time through the website's cookie banner and your browser settings.

Retention

Your information is kept for as long as necessary to manage your order and our business relationship, then archived, destroyed or de-identified in accordance with applicable legal requirements.

Your rights

You may request access to the personal information we hold about you and ask us to correct it. You may also ask us to delete your information and withdraw your consent to marketing communications at any time, including by using the unsubscribe link in our emails. You can make these requests by writing to: mirennapro@gmail.com. If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Minors

The store is not intended for minors and we do not knowingly collect information about them.

Storage outside Canada

Your information may be stored or processed outside Canada, including in the United States, where LLC YM is based, and in the countries where our service providers (such as Shopify) operate. It may then be accessible to the authorities of those countries under their laws. We take reasonable steps to ensure it is protected in a manner consistent with PIPEDA.

Changes

We may update this Privacy Policy to reflect changes in our practices or in the law. The version published on this page applies.

Contact

For any questions about your personal information: mirennapro@gmail.com, or by post: LLC YM, 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States.